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Licence recovery

Lost your licence file?

Reinstalled Windows, changed machines, or the email has simply vanished — enter your purchase email address and the device code from the licensed PC and we will send the licence file straight back to your inbox.

How to get your device code

On the licensed machine, open FlyText and go to Help → Register → Copy Device Code, then paste the whole string above.
It looks like six long hexadecimal groups separated by dots.

Nothing arrives, or you no longer have the machine? Email support@flysoft.vip and we will sort it out manually.

If the form says “no licence found”

The lookup requires both the exact purchase email and the device code, so a mismatch on either side returns the same answer. Work through these in order:

  1. Check the email address. Try any address you might have used — a personal address, a work address, or a PayPal/Apple/Google relay address.
  2. Paste the device code, not the device ID. The Register dialog shows a short single-hash “Device ID” for display. That is not what this form needs. Use Copy Device Code, which gives the six-field string.
  3. Use the right machine. A licence is bound to the PC it was issued for. If you replaced the hardware, email us and we will re-issue it for the new machine free of charge.
  4. Check the licence has not expired. 1-year and 5-year licences both remain recoverable, but tell us which you bought.
Privacy

The lookup answers with the same message whether or not a licence exists, so nobody can use this form to find out who our customers are. We store only what is needed to re-issue your licence — see the privacy policy.