Support
Every support request is read by a person, not a bot. There is no ticket portal and no chatbot in the way — just email us and we will get back to you.
Support email
support@flysoft.vip
Alternate / if your provider blocks the above:
176039212@qq.com
Typical first reply: within two business days.
Bug reports
Something crashes or misbehaves? Send the details below and we will reproduce it.
Report a bug →Lost licence file
Reinstalled Windows or lost the email? Re-send the licence to your inbox using your purchase email and device code.
Recover licence →Billing and refunds
Order questions, receipts, invoices and the 14-day refund — email us from the address used at checkout.
Billing help →Bulk & reseller licensing
50 licences or more, regional resale, OEM and bundling enquiries. Discounts up to 60%.
Reseller programme →Feature requests
Missing something? Tell us what you were trying to do — the use case matters more than the feature.
Send feedback →Documentation & guides
Key bindings, large-file tips, FlyAI setup and release notes.
Read the blog →How to write a bug report we can actually fix
Most reports bounce back and forth because one of these is missing. Including all six usually gets a fix or a workaround in the first reply.
- FlyText version — Help → About. Also say whether it is the installer or portable build, and 32-bit or 64-bit.
- Windows version — for example Windows 11 23H2 or Windows 10 22H2.
- What you did — the exact steps, in order.
- What you expected to happen.
- What actually happened — include the wording of any error message.
- How to reproduce it — does it happen every time, or only with a particular file? If a specific file is involved, describe its size, encoding and line endings. Please do not attach confidential files; a small sample is enough.
You can send this in the feedback form on the home page, or straight to support@flysoft.vip.
Common questions
Is FlyText free?
Yes — free to download and use, with the full core editing functionality intact. Licences are one-time purchases ($39 for 1 year, $99 for 5 years) that remove the registration prompt and include free updates.
I bought a licence but never received the email.
Check your spam folder first, then use the licence recovery page to have it re-sent. If it still does not arrive, email support@flysoft.vip with your purchase email address.
I replaced my PC — can I move my licence?
Yes, free of charge. Email us from the address used at checkout with the new machine's device code (Help → Register → Copy Device Code) and we will re-issue it.
Does FlyText send my files anywhere?
No. There is no telemetry and no background network activity. The optional FlyAI component runs inference locally. See the privacy policy for the full detail.
Are macOS and Linux versions available?
Not yet — FlyText is currently Windows-only (32-bit and 64-bit). macOS and Linux versions are in development.
Before you contact us
A few things solve themselves, and it is worth trying them first:
- Update to the latest version — your issue may already be fixed.
- Reset settings by deleting
keybindings.jsonfrom your FlyText settings folder if shortcuts behave oddly. - For large-file problems, note whether the file is on a network drive — local disks behave very differently.
- For local AI autocomplete, confirm the FlyAI service is actually running.
Still stuck? support@flysoft.vip — we would rather answer an easy question than have you stuck on it.